Frequently Asked Questions

Is SMS Appointment for you?

We can help anyone running a small business with customers and using Outlook to manage appointments.

How is SMS Appointment different from other SMS services on the Internet?

On most other services, you have to enter your appointments in the service web interface, it means the following:
  • You have to enter twice the same information (once on your calendar and another time on the SMS service)
  • If an appointment is canceled or moved, again, you have to modify the appointment twice.
SMS Appointment comes with an Outlook plug-in. It means you only have to enter the information one time on Outlook's calendar and everything else is done by the plug-in. You save your time and you are sure the information is correct everywhere. You can also use the benefit of your Contact database in Outlook to keep mobile number in one safe place.

If I delete an appointment in my Outlook calendar, does SMS Appointment keep in sync?

Yes sure. If you delete an appointment, our server will receive this information and won't send any SMS.

Do I need to keep my computer switched on to send SMS?

No, as soon as your appointment is configured you can switch off your computer: our servers will send the SMS to your customer at the right time.

Do I need to have an Exchange server to use this service?

No, you just need Outlook (any version) and our plug-in (download link)

How about recurring appointments?

SMS Appointment handles recurring appointments, no worries.

Where can I upgrade or change my subscription to SMS Appointment?

  • If you are using Office 2010 or 2013, just click FILE then SMS APPOINTMENT
  • If you are using previous version use menu Tools the SMS Appointment Settings...
Then click the button on the bottom.

Where can I view/change the settings of SMS Appointment?

  • If you are using Office 2010 or 2013, just click FILE then SMS APPOINTMENT
  • If you are using previous version use menu Tools the SMS Appointment Settings...

In which country can I send SMS?

SMS Appointment service is available almost everywhere (184 countries). Here follows the detailed list of available countries:
  • Afghanistan
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia Herzegovina
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Colombia
  • Comoros
  • Congo (Dem. Rep.)
  • Congo (Dem. Rep.)
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guatemala
  • Guinea
  • Guinea Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Ivory Coast
  • Jamaica
  • Japan
  • Jordan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Madagascar
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Mauritania
  • Mauritius
  • Mexico
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Namibia
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Northern Mariana Islands
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Russia
  • Rwanda
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and Grenadines
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Somalia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tonga
  • Trinidad&Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • UAE
  • Uganda
  • UK
  • Ukraine
  • Uruguay
  • USA
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Vietnam
  • Yemen
  • Zambia
  • Zimbabwe
 

Which version of Office do I need to have?

SMS Appointment is compatible with any modern version of Office: It has been tested with Office 2007, 2010, 2013, 2016, Office 365 - 32-bit and 64-bit.

Which version of Windows do I need to have?

Any version of Windows is OK. We tested the service on Windows XP, Vista, Seven and Windows 8.

Is this service available for Mac OSX?

No, not yet. SMS Appointment works only on Windows machines.

Do you collect private information for your own use?

No, don't worry. We respect your privacy: minimal information is sent to our server (phone number and message to send) and we don't use this information in any manner.